Once an order is shipped, the cancel option will not be available . In case of prepaid orders for which payment has been made via credit/debit card, net banking or My Wallet on the website, the customer will receive complete refund in the source account within 2 to 7 days of order cancellation. If a non-delivery or late delivery occurs due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Goodeal’s products for re-delivery shall be claimed from the customer.If due to some reason customer are not satisfied with the quality or freshness of the product will be take the product back and customer will receive complete refund in the source account within 2 to 7 working days .